Frequently asked questions
Everything you need to know about parking with us.
Bookings and getting started
How do I make a booking?
You can book online through our website, by phone or by email. Just choose your dates and we’ll confirm your booking with everything you need — including the meeting point and our travel-day contact number.
Will I receive booking confirmation?
Yes. Once your booking is confirmed, you’ll receive an email with your dates, the terminal meeting point, our contact number and other relevant details. We also send a reminder before your drop-off date.
How far in advance should I book?
We recommend booking at least 48 hours in advance, although we can often accommodate last-minute requests. For high season (July–September) and Christmas, book earlier.
Can I change or cancel my booking?
Yes. We offer free cancellation or changes with at least 48 hours’ notice. For shorter notice, contact us and we’ll do our best to accommodate.
On the travel day
Where exactly does your team meet me?
We meet you directly at the Alicante-Elche Airport terminal. The exact meeting point is confirmed at booking and included in your confirmation email. It’s right at the main entrance — no shuttle bus, no long walks.
What if my flight is delayed?
We track every flight in real time. If your flight is delayed — even by several hours — we simply adapt. No extra cost, no penalty and no need to let us know (though you can if you prefer).
What documents do I need?
Just a valid photo ID — passport or driving licence — to collect your vehicle. We verify the identity of every person collecting a car. It’s a quick step that protects you.
Can someone else pick up my car?
Yes, of course. Just let us know in advance and provide their full name and ID details. We’ll verify their identity at pick-up. Perfect for family or friends arriving on a different flight.
Services and car care
Do you help with the ITV (MOT)?
Yes. We can arrange your ITV appointment while your car is with us. We take it to the centre, handle the paperwork and let you know the result. A small coordination fee applies.
Can you arrange maintenance or repairs?
Yes. If your car needs a service or repairs, we work with trusted local garages. We coordinate on your behalf, get quotes and handle everything — so your car is ready when you return.
What does the courtesy wash include?
Every car receives a free exterior wash before pick-up. If you’d like a full interior and exterior valet, we offer it as an extra service at a very competitive price.
Do you check the battery and tyres?
For long-term parking, yes. We periodically start the engine, keep the battery charged and check tyre pressure. So your car starts first time and is ready to drive when you collect it.
Security and trust
How secure is the compound?
Our compound is fully enclosed, fenced and monitored 24/7. Access is restricted to authorised staff only. We have operated since 2008 with zero security incidents.
Why do you verify ID at pick-up?
ID verification is part of our commitment to security. It ensures your car is only handed over to you or someone you have authorised. We take it seriously because your trust matters to us.
Still have questions?
Our team is happy to help. Get in touch and we'll get back to you within a few hours.
- info@marinacarpark.com
- +34 665 270 958